Returns & Exchanges
Tiger Gems offers free standard shipping + returns within the United States
- Your billing and shipping address must be the same in order to avoid delays.
- Complimentary return shipping is available on unworn (trying the ring on once does not count as wear), domestic US orders placed directly on the TigerGems.com website only. The return must be requested within 7 days of delivery date. Facebook and Instagram orders are not eligible for free return labels. Return shipping labels are for standard USPS shipping and are not included automatically. If your order qualifies for complimentary return shipping, please request a label specifically with your return request.
- Final sale orders are nonrefundable and not covered by warranty. They are not eligible for free return labels.
- If using your own shipping label, please contact us for shipping details.
- If you purchase an item without a black velvet box or wood box, it will come packaged in a Tiger Gems keepsake pouch and signature box.
- Your package will ship to the address provided to us at the time you place your order. We cannot edit the address or make any changes once the order has been processed.
- Final Sale items are not eligible for a return or a free return label.
• Orders placed with free shipping or Priority Mail will be processed within 1 business day, (M-F).
• Orders placed after Noon EST on Friday and all orders placed Saturday through Sunday will be processed on Monday.
Once your item has been processed, standard and priority mail options will ship within 2 business days (M-F). This can change at any time. Please note only FedEx Express orders will ship the same business day (M-F) if ordered before Noon EST.
We do not process or ship orders on weekends or holidays, such as Christmas Eve and Christmas Day.
We do our best to make accurate estimates. Delivery times may be longer due to circumstances out of our control once it leaves our facility. We do our best to make accurate estimates. Delivery times may be longer due to circumstances out of our control once it leaves our facility. All USPS delivery times below are estimated after shipment.
FedEx Express 2nd Day and Overnight are the only options that guarantee an exact delivery date.
USPS Shipping Options:
1. Standard First Class Mail: free, estimated 3-10 business days and sometimes more.
2. Priority Mail: $16.99 estimated 2-5 business days and sometimes more.
FedEx Express Shipping Options:
1. FedEx 2nd Day: $56, 2 Business days guaranteed. Weekends and holidays are excluded.
2. FedEx Overnight: $74, Next business day. Weekends and holidays are excluded.
• FedEx Express orders must be placed by Noon EST to go out the same day. Please provide a phone number in the order notes so FedEx can contact you for important updates related to your order.
• FedEx cannot deliver to P.O. Boxes.
International Shipping Options:
Please note that delivery times are estimates only and we have no control over actual delivery times.
1. Standard international mail: $17.99 USD, 3-6 Weeks for delivery
2. Express International Mail: $64.99 USD, approximately 5-10 business days, Canada is approximately 3-6 business days. Depending on the destination of the package, customs, holidays, and other delays, shipping times can vary.
Customs charges, VAT and duty fees are the responsibility of the customer and are not included in the price or shipping charges of the item. Tiger Gems cannot alter the amount of your purchase on your shipping form to bypass customs; that is a federal offense which can result in a hefty fine or the package being confiscated.
If you would like to check the possible taxes that your country may apply to your shipment, please click on this link.
Tiger Gems accepts return of unworn merchandise in brand new condition within 30 days of the original purchase date for domestic US customers and 60 days for international customers.
• Please contact us before sending an item back for a refund.
• Complimentary return shipping is available on unworn (trying the ring on once does not count as wear), domestic US orders if requested within 7 days of delivery date. Return shipping labels are for standard USPS shipping and are not included automatically. If your order qualifies for complimentary return shipping, please request a label specifically with your return request.
• If using your own shipping label, please contact us for shipping details.
Merchandise must be accompanied by original Proof of Purchase and in the original packaging (i.e. the Tiger Gems box and pouch, black velvet box, or solid wood box).
• If the item has been worn, there will be a $35-$45 restocking fee to clean, polish and restore for sterling silver and $85+ for solid gold.
• Upgraded and international shipping charges are non-refundable.
Items altered by a third party jeweler may not be returned for any reason.
International customers are responsible for return shipping and any duty or customs fees.
• If a returned order qualified for a free gift and the remaining balance after the return falls below the minimum total, the gift must be returned. If the gift has been worn or you would like to keep it, the order will be charged for its retail value.
• Final Sale items may not be returned or exchanged; they are also not covered under warranty. All sales final.
• Refunds are processed after the item has been received by Tiger Gems and inspected. Typical inspection time is 2-3 business days. A refund will be processed within 5-7 business days to your original method of payment.
• Terms are subject to change at any time without notice.
Due to limited size availability we are unable to do exchanges. To guarantee that you're able to receive the size you need, we ask that you return the unworn item for a refund and immediately purchase the new item.