Shipping & Return Policy
Tiger Gems offers free standard shipping + returns within the United States
- If you purchase an item without a black velvet box or wood box, it will come packaged in a Tiger Gems keepsake pouch and signature box.
- Free Returns is available for unworn items.
- Ready-made pieces ship within 2 business days of payment.
- Ring resizes ship within 3 business days of payment.
- Final Sale items are not eligible for free shipping + returns
• Orders placed prior to Noon EST Monday-Friday will be processed the same day.
• Orders placed after Noon EST Monday-Friday will be processed the following day.
• Orders placed after Noon on Friday and all orders placed Saturday through Sunday will be processed on Monday.
Once your item has been processed, standard and priority mail options will ship within 1-2 business days.
We process orders very quickly but delivery times may be longer due to circumstances out of our control.
USPS Domestic USA Shipping Options:
1. Standard First Class Mail: 3-7 Business days and sometimes more.
2. Priority Mail: 2-5 Business days and sometimes more.
Express Domestic USA Shipping Options:
- FedEx 2nd Day: 2 Business days guaranteed. Weekends are excluded.
- FedEx Overnight: Next business day. Weekends are excluded.
- FedEx Overnight Saturday: Saturday by 8pm.
FedEx orders must be placed by 2pm Eastern Time to go out the same day.
For FedEx orders, please provide a phone number in the order notes so FedEx can contact you if needed.
Please note that delivery times are estimates only and we have no control over actual delivery times.
1. Standard international mail: 2-5 Weeks for delivery
2. Express International Mail: Approximately 10 days. Canada is approximately 1-3 business days.
Customs charges, VAT and duty fees are the responsibility of the customer and are not included in the price or shipping charges of the item. Tiger Gems cannot alter the amount of your purchase on your shipping form to bypass customs; that is a federal offense which can result in a hefty fine or the package being confiscated.
If you would like to check the possible taxes that your country may apply to your shipment, please click on this link.